Terms of Service
The Kitewisp working agreement
This plain-language draft is meant to make the important parts easy to find. The owner should confirm the business details, effective date, and legal language before relying on it.
01 / what this covers
Business use and service relationship
Kitewisp is a business-to-business service intended only for commercial and other business use, not personal, family, or household use. These terms apply to your use of the Kitewisp website, account, and marketing services. Kitewisp is operated by Kite Wisp. When you use the service or start a paid subscription, you and Kite Wisp form a service relationship under these terms, subject to the owner's final review and any written order details we give you.
By using the service for an organization, you represent that you have authority to bind that organization to these terms. Kitewisp helps businesses research, prepare, and schedule marketing work. The service is approval-first: you remain responsible for deciding what is approved for publication and for the claims your business makes.
02 / the monthly relationship
Subscription and billing
Plans are monthly subscriptions unless the checkout page or a written order says otherwise. The price shown for your selected plan is the recurring amount for each billing month. Your subscription renews automatically at that price until you cancel, unless we give notice of a change.
Payment is handled through the hosted payment processor shown at checkout. You authorize that processor to charge your chosen payment method for the subscription and any applicable taxes. Taxes, credits, and other payment exceptions are handled as applicable law and these terms or the applicable plan or order details require.
03 / ending or changing the subscription
Cancellation and refunds
You may cancel your subscription at any time through Kitewisp support. Cancellation stops future renewals, and you will not be charged for renewal periods after the cancellation takes effect. Unless applicable law requires a different result, the first subscription payment is refundable if requested within 14 calendar days after that payment. This refund window does not limit any rights, refunds, credits, or other remedies that applicable law requires us to provide.
04 / your account
Accounts and responsibilities
Give us accurate information and keep your account details current. Keep your password and sign-in methods confidential, and tell us promptly if you think your account has been used without permission. You are responsible for activity under your account and for making sure the people you invite have authority to act for your business.
You are also responsible for reviewing drafts, checking factual accuracy, securing any permissions needed for your business content, and following the laws and rules that apply to your marketing, industry, and location.
05 / use it responsibly
Acceptable use
Do not use Kitewisp to break the law, infringe someone else's rights, deceive or harass people, distribute malware or spam, bypass security, probe the service for vulnerabilities, or interfere with another customer's use. Do not submit passwords, secret keys, payment credentials, or sensitive information that Kitewisp does not need.
We may investigate apparent misuse and take reasonable steps to protect the service, customers, and other people. That can include removing content or limiting access while we review a concern.
06 / what you bring
Your content and publishing permission
You keep ownership of the business information, brand materials, photos, copy, offers, and other content you provide. You promise that you have the rights and permissions needed to give us that content and to use it for your business.
You give Kitewisp a limited, non-exclusive permission to host, store, copy, format, adapt, and process your content only as needed to provide the service, prepare drafts, and publish content you approve to the channels you connect or authorize. This permission ends when the content is no longer needed for those purposes, subject to reasonable backups and legal obligations. Kitewisp does not get ownership of your content merely because it helps process it.
07 / who owns what
Intellectual property
Kite Wisp and its licensors retain rights in Kitewisp, including its software, design, workflows, names, trademarks, and service materials. These terms give you permission to use the service during your subscription; they do not transfer those rights to you.
Subject to your payment and these terms, you may use the approved marketing work prepared for your business. Third-party materials, platforms, fonts, images, and channel accounts may have their own terms and rights, which remain your responsibility to review.
08 / honest expectations
Availability and results
Kitewisp depends on hosting, email, payment, social, search, and other third-party channels. Those channels can change, limit access, delay publishing, or become unavailable. We will take reasonable steps to keep the service working, but we do not promise uninterrupted or error-free availability.
Marketing is influenced by many factors outside Kitewisp's control. We do not promise a particular number of leads, calls, bookings, customers, revenue, ranking, reach, engagement level, or other specific business result. You decide whether and when to approve content, and you remain responsible for the outcomes and compliance of your marketing.
09 / resolving disagreements
Disputes, governing law, and venue
Before starting a formal proceeding, you and Kite Wisp agree to try in good faith to resolve any dispute, claim, or disagreement directly. You may begin that process by contacting kitewisp@polsia.app with enough detail for the other party to understand the issue.
These terms and any dispute arising from the service are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. For claims that are not resolved directly, or for claims for which a direct-resolution requirement cannot legally be waived, you and Kite Wisp agree that the state and federal courts located in Massachusetts will be the exclusive venue and forum to the extent permitted by law, and each party consents to their jurisdiction.
10 / after the relationship ends
Data export and deletion
After cancellation or termination, you will have 30 calendar days to export your customer-provided content and account data that Kitewisp makes available for export. After that period, Kitewisp will delete or de-identify that customer- provided content and account data from active production systems, subject to the exceptions below.
Kitewisp may retain information as needed for billing, tax, legal compliance, fraud prevention, security, disputes, and other legitimate legal purposes. This policy does not promise deletion from backups or from systems controlled by third-party providers; those systems may retain information under their own policies and retention cycles.
11 / limits of the service
Liability limits and carve-outs
To the extent allowed by law, Kitewisp is provided on an “as available” and “as is” basis. We disclaim warranties that the service will meet every expectation, remain available at all times, or produce a specific business outcome. Nothing here removes a protection or right that the law does not allow us to exclude.
To the maximum extent allowed by law, Kite Wisp will not be liable for any indirect, incidental, special, exemplary, punitive, consequential, lost-profit, lost-revenue, lost-opportunity, goodwill, or data-loss damages arising out of or related to the service or these terms. To the maximum extent allowed by law, Kite Wisp's aggregate liability for all claims arising out of or related to the service or these terms will not exceed the subscription fees you actually paid to Kite Wisp during the 12 months before the event giving rise to the claim.
These exclusions and the liability cap do not apply to fraud, gross negligence, willful or intentional misconduct, or any rights or remedies that cannot legally be waived or limited, including applicable consumer-protection rights.
12 / when the relationship ends
Suspension and termination
You may stop using Kitewisp and request cancellation through support. We may suspend or end access if you materially break these terms, fail to pay, create a security or legal risk, or if we discontinue the service. When practical, we will give notice and a chance to address the problem.
After termination, your permission to use the service ends. Provisions that should reasonably continue—such as payment obligations, ownership, disclaimers, and liability limits—will continue. The data export and deletion process is described in the Data export and deletion section above.
13 / keeping the terms current
Changes to these terms
We may update these terms as Kitewisp changes or legal requirements develop. We will post the current version here and update the date above. For a material change, the owner should decide what notice is appropriate and how continued use or renewal will relate to the updated terms.
14 / questions
Support and contact
For support, billing questions, cancellation requests, or questions about these terms, visit Kitewisp support or email kitewisp@polsia.app.
The owner should replace this draft with reviewed final terms, a confirmed effective date, and any required business, jurisdiction, refund, or consumer disclosures before treating it as the governing agreement.